Record-breaking cold temperatures are causing City of Monroe utility customers to experience higher than normal utility bills. Customers are heating their homes for much longer periods of time resulting in an increase in their electric and gas usage. Customers may also experience frozen and busted pipes which may also result in a higher than normal water usage.
Having trouble paying your bill, you can also apply for payment extensions by visiting the City of Monroe customer service department at 215 North Broad Street. The City of Monroe is committed to helping our customers and will work with you to make payment arrangements. Representatives can also connect you directly with local resources and agencies which will be able to help you pay your bill. For additional information, please call our customer service department at 770-267-3429.