The City of Monroe Utility Department is a participating member of the American Public Gas Association GOAL program.
GOAL stands for Gas Overall Awareness Level. It measures the effectiveness of a participating utility’s efforts to educate customers and non-customers living near gas lines about gas safety. Such effectiveness assessments are required by new pipeline safety regulations. GOAL is a nationwide program to assess the public’s gas safety knowledge utilizing state-of-the-art automated telephone polling technology. Participating utilities will receive a description of the evaluation process and its statistical basis to insert into their written plans and an annual report on the results of the polling, both within their service area as well as nationwide.