Utility Department

In 1904, the Water, Light, and Gas Commission was formed with the mission of providing water and ice service to the citizens of Monroe. The Water, Light, and Gas Commission was a five member utility commission appointed by the City Council. Soon after it's inception, wastewater services were added to their mandate.  In the 1920's, our first electrical grid was laid down and service was provided to the City.  Natural Gas service followed in the 1950's.  Cable television service was added in the 1970's, followed by cable internet service in the late 1990's.

In 1999 the Water, Light, and Gas Commission unified all city owned and operated utilties under the Monroe Utilities Network.

In 2005, the Water, Light, and Gas Commission was abolished and Utilities was folded into the general city government as a combined department.  

The Monroe Combined Utilities Department is a full service municipal utility provider, offering its customers electric, cable television, broadband cable internet, voice over IP phone service, natural gas, water, and wastewater services. Ask about our special combination packages for phone, internet, and cable television services!

  • The Customer Service Department is located in City Hall at 215 North Broad Street.
  • Our mailing address is PO Box 725, Monroe, Georgia, 30655.
  • Our local phone number (24-hour) is 770-267-3429.
  • Our main fax line is 770-267-3698.

Please download and review the requirements to establish your utility service HERE.

Utility payments can be made over the phone at 1-866-239-6929. You may also pay utility bills online AT THIS LINK.

You will need your account number and the last four digits of the telephone number you have listed on your utility account to use this service.

Our office hours are from 8am until 5pm Monday through Friday. Our drive-thru hours are from 7:30am until 5:30pm Monday through Friday. There is also a drop box for utility payment convenience located in the drive-thru at City Hall. 

To sign up for automatic bank draft, the customer must fill out the appropriate information form and drop off a voided check to the Customer Service Department. Such draft will never charge the customer's bank account any sooner than the stated billing due date.

Please see our other links to the right for service specific information. We look forward to serving all your utility needs!