Customer Service

The Customer Service Department can assist you as follows:

• Utility Payments
• Establishing new utility service
• Utility service changes or transfers
• Payment extensions
• Budget billing/Average Monthly Payment program
• General service questions

Hours of operation are:

Our office and drive-thru hours are from 8 am until 5 pm Monday through Friday.

For assistance, please call the City Hall at 770-267-3429.

For the current utility policies click here. 

Scan the Below QR Code to be taken to the City of Monroe Utility Customer Welcome Packet: