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The Customer Service Department can assist you as follows:

• Utility Payments
• Establishing new utility service
• Utility service changes or transfers
• Payment extensions
• Budget billing/Average Monthly Payment program
• General service questions

Hours of operation are:

Call Georgia 811 by simply dialing "811" at least two business days prior to digging!

Who should call 811?

Everyone who plans to dig! In Georgia, it is the law.

Why should people call 811?

The main reason is safety. Having the approximate location of underground utility lines clearly marked before digging reduces the risk of hitting a line, which can lead to serious injury or death, disrupt service to the community and potential fines and repair costs.

The City of Monroe Utilities Department is now offering Voice Over Internet Protocol (VOIP) telephone services to its customers. Please contact us for further information.

Residential Rate

Residential Phone = $29.95

Residential FCC Fee = $4.48 per line

911 Fee = $1.50 per line

Residential Sales Tax = $2.10 per line

Commercial Rate

Commercial Phone = $39.95

Commercial FCC Fee = $9.07 per line

911 Fee = $1.50 per line

Commercial Sales Tax = $2.80 per line

The City of Monroe Water Treatment Facility is a micro-filtration treatment plant that was built in 2002 and then upgraded in 2012. It was the first plant of it's design in the southeastern United States. The plant currently has a 10.0 million gallon per day treatment capacity. The plant serves about 8,800 customers in Monroe by treating water from the Alcovy River and John T. Briscoe Reservoir. The City of Monroe water distribution system consists of over 241 miles of distribution lines which range in size from 3/4 to 16 inches in diameter and approximately 900 fire hydrants.

The Jack's Creek Wastewater Treatment Plant is an activated sludge trickling filter treatment plant that was built in 1992 and then upgraded in the early 2000's per NPDES permit requirement. The plant currently has a 3.4 million gallon per day treatment capacity. The plant serves about 6,700 customers in Monroe by treating wastewater and discharging it back into Jack's Creek. The City of Monroe wastewater collection system consists of over 154 miles of sanitary sewer lines which range in size from 6 to 18 inches in diameter, 1,500 manholes and 8 lift stations.